Senin, 06 Juni 2016

Bahasa Inggris Bisnis Universitas Gunadarma

Materi setiap bagian dipisah menjadi beberapa link dibawah ini :


1. Subject, Verb, Complement & Modifier

2. Verb Phrase


3. Problem Vocabulary and Prepositions.


4. Form And Style of Business Letter


5. Subject – Verb Agreement & Vocabulary and Reading


6. Arranging a business Meeting


7. Making a general business


8. Pronouns


9. Verb as Complement & Vocabulary and Reading (Not Done)


10. Making a general business


11. Affirmative & Negative Agrement, Negation, Commands & Vocabulary and Reading


12. Orders


13. Letters of complaint


14. Modal Auxiliaries

14. Modal Auxiliaries

Pengertian Modal Auxiliary


Modal Auxiliary atau sering dikenal juga dengan istilah Secondary Auxiliary Verbs merupakan kata kerja bantu yang memberikan arti tambahan pada Main Verbs dalam kalimat, seperti menunjukkan sesuatu yang akan terjadi (futurity), menunjukkan nasihat (advice), menunjukkan kewajiban (duty), menunjukkan kemungkinan (probability) dan lain sebagainya.

Penggunaan Modal Auxiliary

Yang termasuk dalam Modal Auxiliary yaitu : shall, should, will, would, can, could, may, might, must, ought, need, dare dan used. Saya akan membahas satu persatu dari Modal Auxiliary beserta penggunaan dalam kalimat.

Shall

Shall bisa digunakan untuk menunjukkan hal-hal sebagai berikut :
  • Kejadian yang akan dilakukan (futurity) dalam sebuah kalimat.
    Contoh :
    – I shall go to Jakarta tomorrow. (Saya akan pergi ke Jakarta besok).
  • Digunakan untuk membuat penawaran atau menawarkan sesuatu.
    Contoh :
     Shall I make coffee for you ?. (Bolehkah saya membuatkan kopi untuk Anda?).
  • Digunakan untuk membuat saran.
    Contoh :
     Shall we go to the zoo tomorrow ?. (Bagaimana kalau kita pergi ke kebun binatang besok?).
  • Digunakan untuk menyatakan kewajiban.
    Contoh:
    – Every citizen shall pay the tax. (Setiap penduduk harus membayar pajak)

Should

Should merupakan bentuk past tense dari kata Shall dan biasanya digunakan untuk menyatakan hal-hal sebagai berikut :
  • Should sebagai bentuk past tense dari shall, penggunaan should ini sering kita jumpai dalam kalimat tidak langsung (indirect speech).
    Contoh :
    – She said that I should visit her tomorrow. (Dia bilang bahwa saya akan mengunjunginya besok).
  • Fungsi should berikutnya adalah untuk menyatakan sebuah nasehat (advice).
    Contoh :
    – You should eat more fruit. (Anda harus lebih banyak makan buah-buahan)
  • Untuk membentuk kalimat yang menunjukkan kewajiban (duty).
    Contoh :
    – You should pay your debt. (Anda harus membayar hutangmu).
  • Should juga bisa menunjukkan sebuah kemungkinan (probability).
    Contoh :
    – If it should rain, I will stay at home. (Jika hari hujan, Saya akan tinggal dirumah).
  • Membuat pengandaian untuk waktu yang akan datang.
    Contoh :
     Should she fall, she shall notify me. (Seandainya dia gagal, dia akan memberitahu saya).

Will

Will digunakan untuk menunjukkan hal-hal sebagai berikut :
  • Will digunakan untuk menunjukkan tindakan yang akan dilakukan (futurity).
    Contoh :
    – I will buy a new car tomorrow. (Saya akan membeli sebuah mobil baru besok).
  • Untuk menunjukkan keinginan atau kemauan.
    Contoh :
    – I will help you. (Saya akan membantu Anda).
  • Untuk menyatakan kebenaran abadi (timeless truth).
    Contoh :
    – The stone will sink in the water. (Batu akan tenggelam di dalam air).

Would

Would merupakan bentuk past tense dari will dan digunakan untuk menyatakan hal-hal berikut :
  • Menyatakan kebiasaan yang dilakukan pada masa lampau.
    Contoh :
    – When she was a girl, her mother would tell her stories. (Ketika dia masih kecil, Ibunya suka bercerita kepadanya).
  • Untuk memperhalus/mempersopan suatu permohonan.
    Contoh :
     Would you mind helping me ?. (Maukah Anda menolong saya ?).
  • Menunjukkan karakter seseorang yang telah diduga sebelumnya.
    Contoh :
    – Every morning she would go for a long walk. (Setiap pagi dia akan pergi untuk berjalan-jalan).

Can

Can yang berarti “bisa” dalam Bahasa Indonesia dapat digunakan untuk menyatakan hal-hal sebagai berikut :
  • Menyatakan kemampuan atau kemahiran (ability) seseorang.
    Contoh:
     Can you speak Mandarin ?. (Apakah anda bisa berbahasa Mandarin ?)
  • Menyatakan permintaan ijin.
    Contoh :
    – You can ask me a personal question. (Anda bisa bertanya soal pribadi kepada saya).
  • Menyatakan kemungkinan.
    Contoh :
    – You can be a millionaire. (Anda bisa menjadi seorang jutawan).
NB : Can juga digunakan untuk (Main Verbs) yang berarti mengalengkan atau memasukkan dalam kaleng. Contoh :
– They are canning potatoes. (Mereka sedang mengalengkan kentang).

Could

Could merupakan bentuk lampau dari Can yang digunakan untuk menyatakan hal-hal sebagai berikut :
  • Menyatakan kemampuan atau kemahiran (ability) seseorang mengerjakan sesuatu.
    Contoh :
    I could play football when I was a kid.. (Saya bisa bermain bola ketika saya masih kecil).
  • Menyatakan permintaan ijin untuk kalimat yang lebih sopan.
    Contoh :
    Could I see your identity card ?. (Bolehkan saya melihat kartu identitas anda ?).

13. Letters of complaint

Writing a formal letter of complaint remains an effective way to alert a company to a problem. This page includes guidelines for structuring your complaint, suggestions for style, and example letters.

Preparing to write

Before you begin your draft, gather all the information you will need to include in your complaint. This information may include the time, date, and location that you purchased faulty goods or services, reference or invoice numbers, and records of previous communication with the company. To support your complaint, you may need to enclose copies of documents such as receipts with your letter.

How to structure your letter of complaint

Your letter of complaint should follow the standard composition format for a formal letter. See how to lay out a letter.
Below the recipient’s address, include a subject line to indicate the product or service that you are addressing in your complaint. In the first body paragraph, open with a sentence that immediately draws the reader's attention to the matter, e.g.:
I am writing to complain about the faulty installation of my air conditioner.
I wish to express my dissatisfaction with my stay at your hotel.
Follow the opening sentence with a summary of the events that prompted your complaint. Be sure to include exact dates and times, and give all the relevant information in a clear and logicalsequence.
In the next paragraphs, you should outline what steps you have taken thus far to resolve the matter and describe the consequences of the faulty product or service. Adding specific details, such as additional costs you have incurred to replace a faulty product, will strengthen your complaint. If you have had previous communication with the company, be sure to note it in your letter; include reference numbers where applicable.
In the final body paragraph of your letter, you should state your expectations of how the company should resolve the matter, including specific actions and deadlines, e.g.:
I would appreciate it if you could replace the missing part by next week.
Please let me know as soon as possible what action you propose to take.
I look forward to hearing from you within the next ten days.

Suggestion: Take a calm and focused approach

Keep your complaint focused on the exact incident that prompted your letter. Do not veer into generalized criticism of the company, and avoid personal attacks and abusive language. Even though you may be quite frustrated and angry, maintain a calm, gracious tone in your complaint. Expressing optimism that the matter will be resolved will produce a more persuasive letter than berating the reader for the company's mistakes.

template

Below is a complaint letter template. You can use this outline, or our email template(link sends e-mail), to help you write a complaint letter (although you may wish to vary it to fit your particular problem).
[Your name]
[Your address]
[Email and/or phone]
Dear Manager
Re: COMPLAINT ABOUT [INSERT NAME OF PRODUCT OR SERVICE] PURCHASED AT [INSERT BUSINESS NAME] ON [INSERT DATE]
State that you have a problem with goods or services bought from the business at a particular location and date and that you want the problem fixed.
Explain the key details of the problem including when you discovered it and any other steps you’ve already taken to get it fixed, such as a telephone call or a visit to the store. Note who you spoke to and any results of your efforts.
State that you have enclosed copies of relevant documents, such as a receipt of bank statement for proof of purchase.
State the steps you want the business to take to fix the problem.
State that you expect to hear from the business with a solution by [insert date or within 10 days]. Describe what you intend to do if the business fails to fix the problem—such as making a formal complaint to the ACCC or the consumer protection agency in your state or territory.
List your business and after hours contact details.
Yours sincerely
[Your name]
Enclosed: Copy of the receipt for [insert name of product or service]

example

Below is an example of a possible finished letter using the complaint letter template.
Jane Brown
123 Street
jane@brown.com.au

1 January 2013
Dear Manager
RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2012
I am unhappy with the quality of a television cabinet I bought at 5 Street on 15 December and I am writing to seek a replacement.
The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box.
The cabinet  is not of acceptable quality and does not match the sample cabinet I was shown in store. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost.
I have attached a photocopy of my receipt as proof of purchase.
I would like to have this problem fixed quickly please. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state.
You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further.
Yours sincerely,
Jane Brown
Enclosed: Copy of the receipt for television cabinet

12. Orders

1.Confirmation of an order

Sample Confirmation of The Receipt of Order Letter
Getting to write a good receipt order confirmation letter
Once you have ordered goods from a particular store you will probably receive a confirmation letter n your orders. So this goes out to those companies starting business and looking for the best tips on writing a receipt of ordere letter to confirm goods ordered by your customer. While you will have to keep in consideration the following tips as stated below.

·         Formal – The letter to be written is formal, so it should be in a serious tone. It should a direct tone while writing to the consumer.
·         Dates – While writing the confirmation letter you should inform the recipient the dates you will be delivering there goods that they ordered form you.
·         Record – Show a reccord of the items bought that is the quantitiy and also the total price of the good ordered. Before writing the records, ensure first that you have informed the customer that you have received the payments on the goods.
·         Short and Precise – Be brief as you jot down the letter and make sure to go straight to the point and not to write logn unnecessary stories.

Example:
Mrs. Wendy Jhonson
Physical address: Nairobi, Kenya
P.O.BOX 62000-00200, Nairobi
5 May 2009.

Subject Letter of Confirming receipt of order.

To Win,

Dear Mrs. Winy,
This is a letter o confirm that you received the ordered for the following good that you purchased.

Item Purchased.

2. 32’ Television
3. 5 Piece carpet
4. Dish washer
5. Dining table
6. Matress

And we also write to inform you that we received the payments of the good which is total it KsHs 250.000 in form of a cheque on the 5 of June.

The items above will be deliveried within this week to where you had specified. Along with the delieveried attached documents necessary document will be attached with each item purchased.

Thank you for doing business with us. If there is any issue or you require clarification please contact us.

Sincerely,

John Peter 


2. A letter of apology
Here are examples of an apology where  you did not err:
I just learned from Tom that the rescheduling of our annual meeting affected your vacation plans.  We have four new products launching next year, and these will be presented at the meeting. I’m sure the scheduling was a disappointment for you, but I know the information will be very useful for you, and we need your expertise in the field next year.
I am sorry the reconstruction requires your department to share printing and copying resources for the next two months. It will cause delays for you during construction, so please accommodate this in your planning. Once the construction is complete, we’ll have 40% capacity increase, so the inconvenience is well worth it.
Here is an example of an apology where there is a need to admit liability:
Dear Suki:
I am sorry I missed your meeting this morning. I know I was scheduled to provide the staffing costs of your proposal, and I’m sorry I let you down.
As I mentioned when I called, my babysitter was ill and could not work, and my husband is out of town. I had to wait until my sister could arrive to babysit before I could leave for work.
I have emailed my staffing cost analysis to everyone in the meeting, and explained my absence and how this data supports your proposal. If there is anything else I can do to make up for my absence at your proposal, please let me know.
Please accept my apology.
Tamara
We all want to avoid unpleasant situations, but sending a note indicates you take the liability seriously, and are truly sorry. It conveys a sincerity that a simple phone call does not.
When you overstep, and say things you regret:
Dear Ashok:
I am sorry I overreacted yesterday to the news of my project team’s restructuring. I apologize for making inappropriate assumptions about your decision.
I realize since we talked that I depend on Caroline’s participation, and don’t want to lose her enthusiasm and expertise on my team. You are correct that she is ready for larger company projects.
I regret my comments, and you have my promise to fully support the team restructure. Please accept my apology.
Sincerely,
Kara
I’ve heard executives say they never want to document any errors in writing, but I disagree. Instead, this documents Kara’s realization and apology, in addition to enhancing her business relationship with Ashok.
Some Guidelines:
·         Overtly state you are sorry.  “I apologize.” “I’m sorry.” “I regret.”
·         Ask the reader to accept your apology.
·         Summarize what happened, to reflect your understanding.
·         Offer remedies, if this is needed.
·         Address only the apology in your note. Keep it to this one subject.
·         Don’t infer your reader was also to blame. Not: “I only wish you had been more clear my attendance was needed.” Address only your own actions.
·         Don’t blame anyone else. Not: “My team leader was unclear with his instructions, so I thought I was to present next week, not this week.”
·         Don’t globalize the issue. Apologize for this situation, at this time. Not: “I’m sorry I was late, but you rarely start meetings on time. I thought I would arrive before the meeting started.”
·         Most importantly, don’t use the common “sorry, but” formula. It’s insincere and makes you look angry. Not: “I’m sorry I overreacted, but you were not clear about your instructions.”

3. An Insurance claim

Sample Letter for an Insurance Claim

Mrs. Wendy Jhonson
Physical address: Nairobi, Kenya
P.O.BOX 62000-00200, Nairobi
5 May 2009.

To Insurace Departement

Dear Dir,
This is regarding the insurance claim for my car, My policy number is 9981234***
The Details of the accident are as given below:
I parked my vehicle in the parking area at my office. Unfortunately a delivery truck tried to park between two cars and hit my car from behind. The body form behind got smashed.
When I realized I immediately contacted your customer care and gave the details. I chechked all my insurance papers and realized that I am eligible for a claim of . . . . . . . Your Company sent a representative and field the report and they told that they will call me soon.
Regarding the insurance and will get the feedback from the company at the earliest, I would like to bring your notice that I didn’t get any correspondence from the company yet in spite of my reminders for last ten days.
Kindly look it and expecting a positive response at the earliest.
Thanking you.


11. Affirmative & Negative Agrement, Negation, Commands & Vocabulary and Reading


AFFIRMATIVE AGREEMENT (so. too. and also)

Sebenarnya kata sotoo, dan also mempunyai arti yang sama yaitu juga, pula, pun. Tapi dalam penggunaannya terdapat perbedaan, so digunakan sebelum tobe(s) dan auxilliaries (kata bantu).

Example:
1.My wife will talk to him and so will I
2.My wife has talked about it, and so have I
3.My wife talked about it, and so did I
4.My wife is talking about it, and so am I

Sedangkan too dan also digunakan setelah tobe(s) dan auxilliaries.

Example:
1.My wife will talk to him and I will too
2.My wife has talked about it, and I have too
3.My wife talked about it, and I did also
4.My wife is talking about it, and I am also

NEGATIVE AGREEMENT (neither and either)
Hampir sama dengan penjelasan affirmative agreement di atas, neither dan either memiliki arti yang sama yaitu: tidak keduanya, atau kedua-duanya tidak. Untuk neither digunakan sebelum auxilliary verb, for example:

1.My roommate won't go, and neither will I
2.My roommate hasn't gone, and neither have I
3.My roommate doesn't go, and neither do I
4.My roommate isn't going, and neither am I

Dan untuk either digunakan setelah auxilliary verb dan kata "not", for example:
1.My roommate won't go, and I won't(will not) either
2.My roommate hasn't gone, and I haven't either
3.My roommate doesn't go, and I don't either
4.My roommate isn't going, and I am not either

Hal lain yang harus diperhatikan yaitu untuk pemakaian tobe dan auxilliaries setelah kata "..and.." harus sesuai dengan tobe dan auxilliaries yang digunakan di awal kalimat, seperti :

1.My wife is talking about it, and so am I
2.My wife has talked about it, and I have too
3.My roommate won't go, and neither will I
4.My roommate doesn't go, and I don't either

2. Negation : Neither, Either, Hardly,
Barely, Rarely, Seldom, etc

NEGATION
Negation adalah bentuk pernyataan negatif. Walaupun hal ini tidak begitu asing, namun di bawah ini akan kami jelaskan bentuk-bentuk negation, atau bentuk-bentuk bagaimana membentuk suatu pernyataan negatif.

1.Dengan Kata Kerja (VERB)
a.With a simple form:
Subject + (The negative of the auxiliary DO (or MODALS)) + simple form.
Examples:
    - I don't  know
    - We didn't see (Not I didn't saw)
    - He couldn't stay

b.With a past participle:
Subject + (The negative of the  auxiliaries BE or HAVE) + past participle.
Examples:
    - They haven't  seen
    - She wasn't driving
    - You hadn't forgotten

2.Dengan Kata Benda (NOUN)
Jangan gunakan 2 kali Negation dalam 1 kalimat yang sama.
Contoh:
I do not see no evidence. (SALAH)

a.Positive sentences:
No+ noun
Examples:
    - I see no evidence
    - No one is concerned

b.Negative sentences: 
Examples:
    - I do not see any evidence
    - They are not concerned

Either and neither function in simple statement much like “so” and “”too” in affirmative sentences. However, either and neither are used to indicate negative agreement. The same rules for auxilaries, be and do, does or did apply.

Contoh Kalimat lainnya:
1.The manager isn’t too happy with the project, and neither is his assistant.
2.We can’t study in the library, and he can’t either.
3. You didn’t pay the taxes, and they didn’t either.
4. My Brother won’t accept my father’s decision, and my sister won’t either.
5. He doesn’t know the answer, and neither does she.


Negative statement + and + [ S + negative auxiliary or be + either]
Negative statement + and + [ neither + positive auxiliary or be + S ]

Examples:
I didn’t see Bella this morning. Edward didn’t see Bella this morning
I didn’t see Bella this morning and Edward didn’t either.
I didn’t see Bella this morning and neither did Edward.
Additional examples:
1. The children shouldn’t take that medicine, and neither should she.
2. We don’t plan to attend the concert, and neither do they.
3. I don’t like tennis, and he doesn’t either.
4. She didn’t see anyone she knew, and neither did Tim.
5. The Yankees couldn’t play due to the bad weather, and neither could the Angels.
6. Mary can’t type well, and her sister can’t either.
7. I’m not interested in reading that book, and neither is she.
8. They won’t have to work on weekends, and we won’t either.
9. I can’t stand listening to that music, and she can’t either.
10. Michael doesn’t speak English, and his family doesn’t either.
11. That scientist isn’t too happy with the project, and neither are her supervisors.
12. We can’t study in the library, and they can’t either.
13. I haven’t worked there long, and neither have you.
14. You didn’t pay the rent, and she didn’t either.
15. They didn’t want anything to drink, and neither did we.
16. John shouldn’t run so fast, and neither should you.
17. The students won’t accept the dean’s decision, and the faculty won’t either.
18. Your class hasn’t begun yet, and neither has mine.
19. She couldn’t attend the lecture, and her sister couldn’t either.
20. He didn’t know the answer, and neither did I

3.Commands : Negative commands,
Negative Indirect Commands
COMMANDS (Kalimat Perintah)
Dalam bahasa inggris, kalimat perintah (Commands), selalu dimulai dengan kata kerja yang berbentuk“Infinitive – tanpa to” jika tidak ada kata kerja, kiat menggunakan “Be + Adjectives”
Contoh :
1.Open your book!
2.Clean the blackboard!
3.Show me your book!
4.Light a candle!
5.Be careful!

NEGATIVE COMMANDS (Kalimat Larangan)
Kalimat larangan (Negative Commands) dimulai dengan ” Don’t + Infinitive – tanpa – to “ jika tidak ada kata kerja, kita menggunakan “ Don’t be + Adjectives “
Contoh :
1.Don’t make noise!
2.Don’t read this letter!
3.Don’t lock the door!
4.Don’t be naughty!
5.Don’t be angry!